Refund Policy

Last updated: 1 October 2026

1. 14-day refund window

You can ask for a refund of a Justice Points purchase within 14 days of payment, provided the points from that purchase have not been spent.

EU and UK buyers keep any statutory rights that apply. Justice Points are digital content delivered immediately after payment; where the law allows, buying them means you agree to immediate delivery, and this can affect the legal right of withdrawal once the points are credited.

2. When we cannot refund

• The points from the purchase have already been spent, traded in-game or used to obtain items. If only part of the points is unspent, we may refund that part.
• Bonus items that were already delivered.
• The account was suspended or banned for breaking the server rules.
• More than 14 days have passed, unless the points never arrived or the server shut down as described in the Terms of Service.

3. How to ask for a refund

• Open a ticket on Discord.
• Include your account name and the receipt Paddle emailed you.
• You can also request a refund from Paddle directly using the link in your receipt email. Paddle processes refunds for its transactions.

4. What happens after a refund

Refunds go back to the original payment method and normally arrive within 5 to 10 business days, depending on your bank. Once a refund is approved, the points from that purchase are removed from your account automatically.

5. Problems with a purchase

If you were charged but the points did not arrive, or you were charged twice, contact us on Discord and we will credit the points or refund the extra charge.